// Shipping Policy

1. Order Processing & Custom Products We specialize in custom products, which means production and processing times vary significantly depending on the specific item ordered. Because of this variance, once your order is placed, our team will contact you directly to confirm the estimated production timeline and expected shipping date for your specific order.

2. Shipping Rates & Delivery Estimates Shipping charges for your order will be calculated and displayed at checkout. Delivery times vary depending on the destination and the shipping carrier selected, and apply after the custom production period is complete.

3. International Shipping & Customs Duties We offer international shipping to various countries. Please note that your order may be subject to import duties, taxes (including VAT), and customs clearance fees, which are levied once a shipment reaches your destination country.

DTNC Co.,Ltd is not responsible for these charges. All customs duties, taxes, and related fees are the sole responsibility of the customer. If you refuse to pay these charges upon delivery, the package may be abandoned or returned to us. In such cases, we will not be able to issue a refund for the shipping costs or any fees incurred during the return process.

4. Order Tracking Once your order has been manufactured and shipped, we will provide you with an email update containing a tracking number. You can use this tracking number to monitor your package’s delivery status.

5. Damages and Lost Packages If you receive a damaged item or if your package is lost in transit, please contact us within 7 days of the expected delivery date with your order number and a photo of the item’s condition so we can investigate the issue with the shipping carrier.

6. Contact Us If you have any questions regarding your shipment or custom order timeline, please contact us:

• Email: info@dtncmusic.com